PB Consultancy - ISO Consultant

ISO 9001 QUALITY MANAGEMENT SYSTEM

ISO 9001 is an internationally recognized standard for Quality Management Systems (QMS). It provides a framework for businesses to establish, implement, and continuously improve their QMS to enhance customer satisfaction and achieve business objectives. Organizations that are ISO 9001 certified demonstrate their commitment to quality and compliance with global standards, which can lead to increased customer trust, improved business performance, and new business opportunities.

KEY BENEFITS OF ACHIEVING ISO 9001 CERTIFICATION TO YOUR ORGANIZATION

Policies & Objectives set by 'top management'
Understanding and achieving Customer Satisfaction
Improved internal and external Communications
Greater understanding of the organization's processes
Clear responsibilities department wise and time and resource saving
Greater consistency and traceability of products and services
Customer Confidence, Satisfaction and Trust
Level of Assurance in Organisational Quality
Conformance to Legal and Regulatory Requirements
Ability to Differentiate Organisation for Competitive Advantage
Organisational Credibility, Profitability and Reputation

ISO 9001 REQUIREMENTS

The organization shall establish, document, implement & maintain a QMS and demonstrate continual improvement in implementation of the requirements.

THE ORGANIZATION SHALL,

Identify processes
Identify sequence & interaction of processes
Determine Criteria and methods for effective operation control of processes
Provide Resources and information for operation and monitoring the processes
Monitor, Measure and analyze the processes
Plan Actions to achieve planned results and continual improvement of these processes
The organization shall control outsourced process that affects product conformity with requirements and same shall be documented and recorded.

ISO 9001 DOCUMENTATION REQUIREMENTS

The ISO 9001:2015 documentation shall include:

Quality policy and Quality Objectives
Quality Manual
Management System Procedures & Records requires by this international standard
Work instructions and records, necessary to ensure the effective planning, operation & control of its processes.

WHAT ARE THE 7 PRINCIPLES OF ISO 9001?

7 principles of ISO 9001 are:

Customer focus: Meeting and exceeding customer needs and expectations is the central focus of ISO 9001.
Leadership: Leaders at all levels of an organization should establish unity of purpose, direction, and internal communication to achieve the organization's objectives.
Engagement of people: People at all levels of the organization should be involved in achieving the organization's objectives.
Process approach: The effective and efficient achievement of organizational objectives is achieved by identifying, understanding, and managing interrelated processes as a system.
Improvement: Continual improvement of the organization's overall performance is a permanent objective.
Evidence-based decision making: Decision making should be based on the analysis and evaluation of data and information.
Relationship management: An organization's overall performance can benefit from a mutually beneficial relationship with its suppliers and partners.

WHAT IS PDCA CYCLE ISO 9001?

The PDCA cycle, or Plan-Do-Check-Act cycle, is a continuous improvement model that organizations use to plan, implement, monitor, and continually improve their processes and products. It is a four-step iterative process that starts with identifying and analyzing the problem or opportunity for improvement in the planning phase, followed by implementation of the plan in the doing phase, monitoring and evaluating the results in the checking phase, and taking actions to improve processes or products in the acting phase. By following the PDCA cycle, organizations can improve their overall performance and achieve their objectives in a structured and efficient manner.